Feedback & Complaints

At Care Catalyst, we value your feedback and are committed to continuously improving our services. We strive to provide the highest quality of support and care for individuals with disabilities, and your insights help us achieve this goal. Whether you have a compliment, suggestion, or a complaint, we encourage you to share your experiences with us.

We welcome all types of feedback, including:

Compliments

Let us know what we are doing well and what you appreciate about our services.

Suggestions

Share your ideas on how we can improve our services and support.

Complaints

Inform us about any issues or concerns you have encountered so we can address them promptly.

How We Handle Complaints?

Our Commitment to You:

1. Acknowledgment:

We will acknowledge your complaint within two business days of receipt.

2. Investigation

Our team will thoroughly investigate the issue and keep you informed of the progress.

3. Resolution

We aim to resolve all complaints within 10 business days. If more time is needed, we will inform you and provide regular updates.

4. Confidentiality

All feedback and complaints are handled with the utmost confidentiality and sensitivity.

Steps to Resolve Complaints:

1. Submit Your Complaint:

Use any of the methods mentioned above to submit your complaint.

2. Acknowledgment

You will receive an acknowledgment within two business days.

3. Investigation

Our team will investigate the issue and may contact you for more information if needed.

4. Resolution

We will work towards resolving the complaint promptly and notify you of the outcome.

Escalation Process

If you are not satisfied with the resolution of your complaint, you can escalate the matter:

1. Contact Our Manager:

Reach out to our service manager at

support@carecatalyst.com.au or 0455502222.

2. NDIS Quality and Safeguards Commission:

If you are still not satisfied, you can contact the NDIS Quality and Safeguards Commission at 1800 035 544 or visit their website for more information.

Why Your Feedback Matters?

Your feedback is crucial in helping us improve and tailor our services to better meet your needs. By sharing your experiences, you enable us to enhance the quality of care and support we provide. We are dedicated to fostering a positive and responsive environment where every participant feels heard and valued.

Thank you for taking the time to provide your feedback. Together, we can create a more supportive and empowering community for individuals with disabilities.